Collection of personal data
When a User creates an account on the online sales channel by filling out the Registration Form, we will collect the following personal data: name and surname, telephone number and e-mail address. Once the User has registered, he or she will receive a welcome e-mail in order to manage the provision of the required services
Likewise you may be requested to specify additional economic, financial or insurance data during the ticket purchase process (such as your credit or debit card number or event cancellation insurance) in order to carry out the services.
Similarly, Big Calm Productions S.L. may also collect information on the User’s utilisation of the online sales channel, as when browsing, data may be obtained on the User’s IP address, type of browser, time of access and the addresses of the websites from which the User has accessed, as well as browsing data. Collecting this information allows Big Calm Productions S.L. to adapt the content, offer and navigation of each User to improve our services and their experience in the online sales channel, to identify possible fraudulent uses, and to carry out statistics on the use and effectiveness of the Web sales channel.
In order to browse the online sales channel, it is not necessary for Users to reveal their personal data. However, in order to carry out the ticket purchase process it will be necessary to collect the personal data indicated in the Registration Form.
The User must inform Big Calm Productions S.L. about any change that occurs in the data provided, ensuring the truthfulness and accuracy of the data provided at all times.
Big Calm Productions S.L. has taken all the necessary technical and organisational measures to maintain the required level of security according to the nature of the personal data processed and the circumstances of the processing. This is undertaken in order to avoid the alteration, loss, unauthorised processing or access of data.
1. Purposes of treatment
The data provided by the User of the Services of tickets.vangogh-alive.es are used for various purposes, listed below:
– To provide, manage, administer and improve the services or content offered on the website, by analysing the use of the website by the Users.
– Share commercial information specifically designed for each profile, depending on the use of the website or third party services by the User.
– As long as said person gives their consent, the data thus recorded may be used for commercial purposes for statistics, offers, promotions, prize competitions and the administration of the Service.
– Access as a registered user to the website
– Buying Tickets: Managing the contracting of products and services offered through the online sales channel, as well as managing the contractual relationship between Big Calm Productions S.L. and the Users. During the contracting process, financial data (debit or credit card details) or insurance data may be collected in order to communicate them to the entities that manage the collection or the contracting of specific insurances (for example, of cancellation of events). This purpose responds to the free and legitimate acceptance of the legal relationship between Big Calm Productions S.L. and the Users, that implies the connection of this processing with third party files for the fulfillment of the specified purposes.
– Access to the private area: Manage the registration and subsequent data that Users may generate through this area in order to carry out the general administration of their account, maintenance, control, the management of their relationship with Big Calm Productions S.L. as well as to download the tickets purchased.
– Advertising of own Products and Services: As long as it has the explicit consent of the User, Big Calm Productions S.L. may send its Users commercial communications regarding advertising, related to the services offered.
Data mainly linked to the IP address from which the user accesses the websites:
– Use and navigation data: in order to carry out statistical analyses; as well as to know about the use of our pages, control access to third parties and to optimise knowledge about the interests of the User, use and navigation data will be collected regarding which Service the User uses; how, when and what type of User he or she is
– User interests and profile: this data will be collected from the use made by the User of the service, as well as from the access device to it, the device identifiers, reference URLs and cookies (as explained in the COOKIES POLICY). Data that allows the identification of the User, to make analytical studies and thus to be able to share customised information.
– The Services may also offer links to third party services.
2. Data Retention
The User’s personal data will be kept for as long as it is necessary for the fulfilment of the purpose for which the data was collected, i.e. for as long as you remain a User of the Services of tickets.vangogh-alive.es and provided that you have not revoked your consent. In addition, Big Calm Productions S.L. will retain personal data if the applicable legal regulations so provide, for example, until the expiry of the time limits for making any legal claims.
3. User Rights
The User has the right to:
a) To be informed about the personal data stored by us, i.e. to obtain confirmation as to whether we process your personal data and, where applicable, to request access to such data. However, this right is not absolute and access rights may be restricted by the interests of other persons.
b) Correct incorrect or inaccurate personal data, i.e. you have the right to have us correct your personal data, as well as complete those that are incomplete, when requeste
c) Delete your personal data (right to forget) in some circumstances, when requested by the person concerned.
d) Request that the processing of your personal data be limited, i.e. that the corresponding data be processed only for certain purposes.
e) In some circumstances, you may be entitled to receive your personal data in a structured, commonly used and automatically readable format and you may be entitled to transmit such data to any other entity without interference from us (right to data portability).
f) Revoke any consent you may have given for the processing of your data. Such revocation will not affect the legality of processing prior to the revocation of consent.
The User may also file a complaint with the competent control authority; in Spain, the Spanish Data Protection Agency or the respective state representatives. https://www.aepd.es.
The User may exercise the rights indicated above by contacting Big Calm Productions S.L. by e-mail (email@example.com) or by sending a written communication to the following postal address: C/Doctor Pesset 29, PTA 21, 46540 El Puig de Santa Maria (Valencia), Spain proving their identity with a copy of their ID card or equivalent document, and specifying the right they wish to exercise, providing information on the Services of Big Calm Productions S.L. they have used.
4. Data shared with third parties
The personal data of the Users may be accessed by the external service providers of Big Calm Productions S.L. for the measurement of the use of the services, as well as for the segmentation of advertising and information of interest to the User (Big Calm Productions S.L. uses external providers who use this data to carry out analytical studies, segment or sell advertising); other third parties or collaborators who provide services to Big Calm Productions S.L., for example, IT, accounting, legal, logistics services; as well as authorised employees of Big Calm Productions S.L., to the extent necessary for the provision of their services.
5. Third Party Websites
Sometimes, our Web sales channel can redirect users to third party websites, so if the user registers or performs any activity on these websites, will be subject to their privacy policies and Big Calm Productions S.L. is not responsible for the data collected or provided through these websites.
The services offered by Big Calm Productions S.L. through the online sales channel are only available to adults. Minors are not to use the Services of tickets.vangogh-alive.es without the consent of their parents or legal guardians.